La Merced Veterinary Specialists

They give you false expectations, they're only in it for money and sweet words, I would never go there

A spectacular team. We traveled from far away to this veterinary hospital because they're the best we could find when it comes to professionalism! Thank you team!! ❤️

Two months after the death of our 5-year-old cat, Joan, I now have the strength to share what the experience was like. We went to this clinic as a referral from our vet. Our little one had managed to overcome a blockage caused by stones in his ureter, but they had performed a biopsy on one of his lymph nodes, which was very swollen and indicated cancer. Given his condition, due to weight loss and anemia, they recommended we go straight to the clinic (we live in Mutxamel). Something that worried us a lot and was the first thing we emphasized: we don't want him to suffer, we don't want to bring him here and prevent him from having a good standard of living (especially our cat hated the car and got carsick... A lot). First, Patxi saw us. He was very cheerful and optimistic. He treated Joan as if he had a cold. In just a few minutes, he'd already had his first dose, although we knew there was a 50/50 chance. Patxi sold us very well on the idea that there were other options if things weren't going well. At 170 euros every two weeks, they managed to get the cancer into remission before finishing the first cycle. We were very happy, although our happiness lasted two weeks. At the next appointment, Patxi introduced us to Paula, who would take care of Joan, but Joan was no longer responding to the treatment, and that's as far as we can understand. Cancer is cancer, and his was very aggressive. What we can't understand is that they started giving Joan to us with the sedation reversed. Sorry, our cat gets car sick... From Calpe to Mutxamel, we had to travel as if we were on special transport to try to make sure he didn't have such a bad time. At her last appointment, unfortunately, they gave her a new medication by mouth, because the cancer continued and Joan continued to eat less and lose weight, but Paula said that it was normal... That day they gave him to me without sedation, she told me very calmly that she had reversed the sedation and of course, I told her, if you had given it to him by mouth he would throw it up, we are tired of saying that we came from Mutxamel, that Joan gets dizzy and has a really bad time... It's okay, I'll give him an anti-nausea she said, and just like that, she opened the carrier, stuck his head out a little and gave him a shot (I had never seen that) what did Joan do? The same thing any animal would have done, he thrashed around in a bad mood, and on top of that, he had to prick him again, which he didn't even ask his friends for help with. My 3-year-old daughter and I had to do it, and on top of that, no comment, what a bad mood he has... He prick him again, got angry again, and left the needle stuck in, thank goodness he was able to remove it... It was all very cool... To wait 45 minutes, go to the car, wait 15 more just in case, and stop after 15 minutes because the cat was vomiting... I called them, they told me, nothing's wrong, he's fine, it should have taken effect. That was on a Tuesday. On Friday, Joan started vomiting. Silly me, I thought a little yogurt had upset him. We took him to the emergency room at night to see our vet, but Joan was very weak. They gave him an IV bag, his medication, and something for nausea, with the idea of ​​giving him strength so they could run a blood test, because there could be organ failure from the chemo or the cancer itself, of course. The shame is that our little one left that night... Of course, I don't blame this clinic, but from the moment we called, almost wordlessly, to say we were canceling the appointment and their response was, "Okay, I'm sorry..." They lack humanity, they lack kindness, they lack understanding. They lack knowing how far to go. The last dose, due to our cat's condition, required respect. It required asking us, putting us in the situation, not just saying, "I'm sure he'll get better." It required giving us the option of one last palliative treatment so that his last days could have been at home with his family, peaceful, without suffering. All we wanted was for our little one not to suffer, and he suffered too much...

We came to the clinic, referred by my oncologist in Murcia, due to a lack of stock of a medication they have here. The truth? Wonderful. The care was excellent, and the oncologist (Patxi) treated my baby with great care, providing a very personal approach, and quickly resolved a question we'd had for years with other veterinarians. We're from La Manga and can't come here, but I recommend it to people in the area.